China Institute Of Metrology Logistics Service Quality Management Program Design And Implementation

Logistics management is a fundamental work in university, is an important part of colleges and universities, the stand or fall of logistics management, a direct impact on the development of colleges and universities, affects the quality of personnel training. Logistics management is one of the most important aspects of the management of colleges and universities, is the foundation of existence and development of colleges and universities. If management idea behind, speed of service consciousness to keep pace with the development of higher education, not careful operation process, to the cultivation of talents under the new situation is impossible. And papers in China metrology institute for research object, the logistics service quality management related problems in the comb, careful analysis of the causes of the formation of logistics service management problems, on how to improve and optimize the logistics service quality, strengthen the advanced logistics management in colleges and universities for research.Institute of metrology in China based on logistics service company as a case study, design and implementation of service quality management solutions for a wide range of research, analyzes the measuring the insufficiency of college logistics service quality management, and combined with the current management of the logistics service company comments, simplify the management process, put forward the necessity of further optimization management mode. The focus of research from the concept of logistics service quality management, service quality management system construction, service quality management problems, service quality management scheme planning and safeguard measures, etc, to discuss how to design the perfect logistics service company service quality management plan, avoid school problems in the process of logistics services.Paper is divided into five chapters, the first chapter is introduction the design background, purpose, significance, main content and structure; The second chapter is on the characteristics of logistics service quality management concepts and analysis; The third chapter is about China metrology institute logistics company service quality management present situation and existing problems are analyzed; The fourth chapter is to improve the logistics service quality management in the goal, process, content and assessment standards, as well as problems, establish a set of scientific quality of service management plan; The fifth chapter for the logistics service management plan implementation safeguard measures.In a lot of reading, this paper researches the management of colleges and universities in China, on the basis of advanced theories and practical cases, according to the actual situation of the China institute of metrology service quality management, pointed out the reasons of logistics service quality management backward, and put forward advanced, strong operability of strategy and plan, hoping to improve the quality of the management of the logistics company, promote the development of logistics services companies, to contribute to improve the efficiency of logistics management.