The Research Report On Basic Tax Service Satisfaction Of Hangzhou

Taxpayers are the main body of market economy and the cell which is the basisand the source of tax revenue and is also direct effect of the tax service economy. Taxservice is for the state, society and the fundamental interests of the general taxpayerservice. Since the2001tax service formally written into the modified "taxadministration law" and "implementation rules", the first time from the aspect of lawhas established the legal status of tax service, tax service is the academic hot spot,also became the tax authority of the important goals of the public administration.Through academia and practice department continuously explore and promote eachother, in the tax service significance, the basic issues, such as the general theory of thewhole society has been a broad consensus, these social consensus to promoteacademic research and practical work laid the foundation.But especially in recent years, some research by applying the theory of customerrelationship management is introduced into the research of tax service, the tax serviceno difference equal to a commodity or a service of commodity economy, this isobviously not appropriate and objective. And this research institute to interprets thetax service is a kind of public service, it has the characteristics of public goods, andthe commodity economy in the general service is different, it has a certain theoreticalinnovation.At the same time, the research in the public service is a brand-new perspective ofservice quality for tax is divided into four indicators, respectively is tax services,business tax, tax related services and protection of the rights and interests of taxpayers.In the design of the questionnaire and the four indexes into16is the problem, usingpublic service in various secondary index under no differences in this importantfeature, set up a tax service quality evaluation system and the tax authorities inHangzhou are compared, and application and comparison of the Hangzhou area, thetypes of registration, tax taxpayer tax service quality, and conducted a certain rank, forsome area, industry such as the tax service differences of related analysis of the causesand the optimization countermeasures are given. The tax authorities to regulatebehavior, improve the tax service ability to provide instructive guidance advice anddirection. The tax department to solve the Hangzhou tax service supply and demandimbalance phenomenon, find out the reasonable path, formulated a series of strategiesto optimize the Hangzhou city taxpayers tax service satisfaction has practicalnecessity. And on this basis, the use of tax service quality evaluation system in otherareas, is of great academic significance and application value. At the same time, thisevaluation system can be applied and spread to other public service quality evaluation,this to the state and the relevant administrative department of the policy and system toprovide theoretical guidance and policy Suggestions has a strong guiding role. Thisstudy applied the stronger, but also need to fully empirically, later also need to supporta large number of sample.