Constructing And Evaluation Of Quality Management System Of The L Company

At present, the world economy is experiencing the changes from the type of number growth to quality growth. Market competition primarily based on price competition transforms into quality-based competition.The product quality represents the image of a country and a nation’s spirit. Ronald Reagan, the former US resident, once said:"Powerful countries can rely on the production of high-quality products and services about industrial capacity." Quality is the life of enterprise, and quality management is the outline of enterprise management. Standardize corporate governance and people’s behavior, supervision and prevention of occurrence of quality accidents, which have important significance to improve the economic efficiency of enterprises.In this paper, the author conducted a comprehensive analysis of the status quality management of L company.At first, this paper discussed the organizational structure, existing institutional arrangements and the problems of quality management system. In this paper, the author conducted a comprehensive analysis of the status quality management of L company. I discussed the problems in the organizational structure and the quality of institutional and the existing quality management system. I analyzed the causes of product complaints of L Company in 2014 by fishbone diagram. The failure rate statistics reflected the product quality problems. After the causes of these problems were analyzed, I realized the backward concepts of quality cultural atmosphere had not yet formed, insufficient attention to enterprise leaders and lack of quality management education and training inadequate. The lack of a sound quality management system were the main reason for the formation of the above problems. Thus, it is necessary to build quality management system for L Company. Through the quality of management theory, such as ISO9001、TQM and 6σ, the quality system was built based on quality management concepts and methods.lt concluded PDCA for the operating mechanism, customer satisfaction for the purpose. Then, I established a quality management system mode for L company by integration of 5M1E and process management. Through the preparation quality management system documents, adjusting the organizational structure and responsibilities, formulating resource management regulatory regime, analyzing product realization processes controlled by planning and purchasing department, the production process controlled by production department, control about inspection process, management control of unqualified products, measurement analysis and improvement processes, and customer complaint handling process control, I completed the construction of the L company’s quality management system based on the actual situation of L company. Besides,1 established evaluation index system to reflect the effect of the implementation of the quality management system. Application of AHP and fuzzy comprehensive analysis to evaluate the index system, I obtained that the company’s current quality management level was medium.