Working Pressure Analysis And Countermeasures Research Of BOC Changbai Branch Teller

In the economic system reform continuously in the process of development,competition has become the theme of today’s society. The banking industry in animportant position in the development of national economy, the banking industry toseek development opportunities, seize the customer resources, continue to carry outthe reform and innovation of management mode of bank employees, especially putforward higher requirements teller.BOC Changbai Branch was established in2009, it’s more younger whencompared with other local banks. However, BOC Changbai Branch established inless than6years, it’s developing very rapid, five years ago, BOC Changbai Branchonly have10millions deposit, but now, it’s having five hundred milliondeposit.Outlets, business organizations continue to grow, the number of customersdoubled. BOC Changbai Branch of the main business from the initial developmentof personal financial business to handle the financial services, and even theinternational business, in the local market share rose from1%to15%. With thegrowing development of BOC Changbai Branch, task index rising, the businessvolume is increasing constantly. BOC Changbai Branch except to be with thebrothers fight ranking, but also with the competition for customers. At the same time,the rapid development in the BOC Changbai Branch of the business at the same time,coincides with the Baishan branch network of the transition period, BOC ChangbaiBranch is the first pilot line, put forward higher request to the network. Most of these pressures are passed on to the outlets teller, teller long-term pressure were notreduced, directly cause the decrease of network quality of service, efficiency lowproblem, this series of questions are also affects the teller work attitudes, job burnout,lazy learning, resulting in no sense of responsibility, to focus on the problem of work,work efficiency low, which restrict business development, affect the normaloperation of the entire line.As people increasingly attach importance to the work pressure, pressuremanagement has become the focus of domestic scholars research, integrated thebasic theory research of domestic and international pressure management in thisstudy, through interviews, to the BOC Changbai Branch teller one-on-one interviews,research and analysis of the relationship between BOC Changbai Branch teller workcharacteristics, appraisal system, interpersonal relationship, role the problem, thelevel of leadership, individual cognition, family factors and work pressure, know thestress status and pressure source of BOC Changbai Branch teller. The survey foundthat, BOC Changbai Branch teller under heavy pressure, the pressure has affectedthe teller’s physical and mental health, mainly in the "easy fatigue, lack of energy,reduce working enthusiasm, job burnout",80%teller that the pressure is too large,there is no way to untangle, has affected the enthusiasm and attitude, and the bankteller at a15%annual percentage loss, the subject of the investigation, there are still20%of the teller quitting of ideas. Methods we through the investigation visit, thecurrent situation of BOC Changbai Branch of the counter pressure is obtained, andthrough the analysis of the theoretical model research on work pressure, such as thetraditional theory of individual environment matching theory, interaction theory, thework demand control (JDC) model to the analysis that affect the BOC ChangbaiBranch teller pressure including organizational factors, environmental factors factorsand personal factors. And according to the current environment and puts forward some new development pressure model. We put forward the corresponding strategyto cope with the pressure of work, and has made the research, put forward thecoping strategies including according to pressure causes, and put forward thecorresponding strategies from the organizational and individual level, and putsforward the corresponding security measures, so that the solutions can in theimplementation. We are special in BOC Changbai Branch, with its counter as anexample to practice the Countermeasures of our design, our theoretical verification.We promote democracy and equality policies in BOC Changbai Branch, by thebroad masses of staff received, and in combination with the actual situation toimplement the rest system, the changing of the guard system, organize the trainingand the rich outdoor activities. In a word, the development of pressure source theorycannot do without exploration for example, stress and the mental activities of thestaff of the need to give greater attention.