Font Size: a A A

Research On Satisfaction Of Service Quality Promotion Of Z Oil Community

Posted on:2017-01-30Degree:MasterType:Thesis
Country:ChinaCandidate:W LiFull Text:PDF
GTID:2336330482498435Subject:Business administration
Abstract/Summary:PDF Full Text Request
Community management plays an important role in China's urban construction.It is also an important way to promote the development of urban construction and the people's living standard.Under the system of socialist market economy,the community property management to solve the disadvantages of traditional management mode,with enhancement of people's living standards,their demand for property management has gone beyond the traditional water supply,power supply,heating,and other services,demand showing a variety of features,their pursuit of better living environment,more harmonious culture atmosphere,which requires institutions engaged in community property management to keep pace with the times,pay close attention to the people's needs,based on the current,taking into account the long-term,adapt to the changing times to make reform.State-owned enterprise reform community is accompanied by supporting the development of enterprises and gradually perfected,done a lot of painstaking work in improving services,and improve production and living environment,maintain business stability,etc.,for the reform and development of enterprises has made historic contributions.Under the new situation,we must put the service into scientific development and building a harmonious background,from the enhanced security production,service life,the ability to maintain a stable position,further strengthen the management,refining management,and gradually improve the service functions,improve service levels,effectively through community this platform,the outcome of enterprise reform and development to benefit all the masses of workers,promote and improve workforce cohesion and combat effectiveness.In this paper,we study Z Oilfield Community in 2011 implementation of fine management measures and by strengthening the community construction,continue to improve the level of service,and actively create a harmonious and warm,live and work in peace and contentment of the working and living environment..For the implementation of the service quality of the Property Center in the end how,there is no scientific evaluation mechanism,there is no way to develop measures to improve.This paper summarizes the related concepts and theories of service quality,introduces the model of A oil field community service and the achievements,summarizes the existing problems of community service.The service quality evaluation system is established,and the service quality is evaluated and analyzed by the fuzzy comprehensive evaluation method.The goal of improving the quality of service is established,and the improvement measures are put forward from the aspects of natural environment,security,health care,food and beverage service,etc..Put forward the system,human resources,ideology and culture and the protection of funds,to ensure that these measures can be implemented in practice.This study obtained the following conclusions:(1)community satisfaction survey results show that,the overall satisfaction of community,security,cleaning,culture and entertainment,catering and other five resident satisfaction is low;(2)satisfaction evaluation results show that overall satisfaction with the Z Oilfield Community Service in the "general" and "satisfactory" between,which with the satisfaction questionnaire results can coincide.Specifically,security service in security management score is low;cleaning and garbage removal and green layout score lower;lower scores culture,education,sanitation and stability in health management and recreational activities;other services catering services in the lower scores,these indicators also improved focus.(3)on the satisfaction survey and evaluation based on,with "development oilfield services,service workers families" for the purpose of the proposed goal of creating a "five types of community",on this basis,formulate the specific measures to enhance the satisfaction,from human resources,cultural and financial aspects and put forward to safeguard measures.For the countermeasures and suggestions are proposed in this paper,it has a guiding role for the center for community property clear service status,find the problems,set for countermeasures,stable staff and building a harmonious enterprise...
Keywords/Search Tags:Z Oil Field, Satisfaction Evaluation Model, Fuzzy Comprehensive Evaluation, Service Satisfaction Promotion
PDF Full Text Request
Related items