Role Of Information & Communication Technology (ICT) And E-governance In Health Sector Of Pakistan: A Case Study Of Peshawar

With the rapid development of information and communication technology (ICT) and Internet services,the government has gradually applied it to the various services provided to the people. Play a very important role in the E-government service delivery efficiency,and based on accessibility,most public organizations in the world are keen on from traditional management to the electronic form of transition and transformation, e-government has achieved rapid development. This study is the first time in the study of ICT and e-government in the medical and health departments in Pakistan. Therefore, this research is a positive exploration and is of great value.Based on the interview data of 170 patients in public and private hospitals in Pakistan,Peshawar, this paper explores the current situation of e-government development in this region. Analyzes the status of e-government firstly classified Peshawar regional health,pointed out that it is still in its initial stage, needs further promotion; then on the 170 cases of ICT patients with cognitive interviews, the results show that the area of the public perception of ICT shortage; finally put forward suggestions based on the above research:(1) e-government application in the medical and health sector conditions including infrastructure, power, suitable user interface, data privacy protection and other aspects; (2)the government should gradually promote the implementation of E-government in the health sector. This can improve system efficiency, transparency, and strengthen oversight,as well as speed up service delivery.