Study On Government Purchasing Home Endowment Service At The Perspective Of Need

Under the background of an aging population,the problem of endowment service in our country is still outstanding,and most important priority is to safeguard the special difficult old man's endowment service need.The government purchasing home endowment service,is gradually becoming the major form of government performance of the endowment service function.There are,however,the service object participation in the process of service is very low,policy making is difficult to meet the needs of the service object,lack of discussions about the contents of the service,the pursuit of the effect,etc.In this article,therefore,at the perspective of need,based on the service object of investigation,around the service object of home endowment service needs,government purchase home endowment service supply present situation and the degree of need to meet such problems as the research,Concrete is divided into the following four aspects.First,Through questionnaire survey,interviews,and got the first-hand data from the service object,and using the method of quantitative analysis and case studies,discusses the home endowment service need,the conclusion is as follows:The service object endowment situation is grim,some old man exist sense of loneliness,pessimistic;more than 80%of the service objects indicate that the home care service is essential,Some personal features have much effect on the service need,such as the age,income,outcome,chronic disease and degree of disability,on the other hand,the family features such as live arrangement and the primary caregiver also influence the need a lot,most in need of service is home life service and home health care;In addition,the spiritual service needs to be also worth attentionSecond,use of policy text,statistical data,questionnaire survey and case interview,Analysis of the current situation of the government to buy home endowment service supply,the conclusion is as follows:97%of the service object is obtained service,the main service is home life service and spiritual solace,associating with the policy;Service including stationary,ordering service,provided by the home endowment service center or the village cadres,Which is given priority to with fixed services,supply of home endowment service center;Quality of service,there are poor service attitude,service time of embezzle part of,the problem such as working skills unskilled;Service effect on improving the living environment of the service object and mental health have certain effect,but will not reduce the main caregivers to the service object of care,the two complementary.Third,by making use of the research data,describes the needs of the service object satisfaction,build the need and supply matching service gap model,and summed up the three kinds of attitude to be met,the conclusion is as follows:If the service supply can response service need,will greatly improve the degree of need to meet;Service supply andneed of mismatch,there "don't need the service,but get service","need to service,but didn't get service" two cases,the reason is the service object in the process of service,can't play to the initiative to express and obtain required service;The service object for three kinds of attitude to be met,reflects the service object's attitude toward the policy and the service itself.Fourth,Based on the above conclusions,puts forward four Suggestions:(1)Perfect the evaluation indicators,to determine the service object;(2)Adhere to the "customer needs",buy emergency need service;(3)To provide policy support,optimize the structure of service personnel;(4)Establish feedback mechanism,strengthen the supervision of service process.