The Research Of Tax Service Optimization Based On The Demand Of Taxpayers

Tax service is an important content in the modernization of the tax, which is also the key link of tax reform in China, closely linked to the demands of the taxpayers to optimize tax service is improve the tax service quality and efficiency of the objective requirements. Along with our country market economy system constantly improve, gradually raise the awareness of the rights of taxpayers, and also the rapid development of information technology, the demands of taxpayers is changing with the advance of reform. At this stage is the key period of tax reform, To replace the business tax with a value-added tax fully in place, country land tax cooperation further deepen, tax collection and management mode reform unceasingly thorough, how to correctly grasp the changes in the demands of taxpayers in the new situation, so as to optimize the tax service, improve the service system, is the urgent need to solve a problem in the current tax work.The expound the taxpayer demand for guidelines on tax service foundation to optimize the basic theory, in Wenzhou City in Zhejiang Province as an example, using CATI(computer assisted telephone survey) to access the 300 valid questionnaires, systematic analysis of the current tax service satisfaction, changes in demand, in between the tax service status and the demand of the taxpayer does not match the current situation, has been clear about the optimization of tax service principle and path. Finally, it puts forward to the demand of the taxpayer oriented optimization of tax service design.Research shows that: the current tax service status and the demand of the taxpayer does not match the performance in three aspects, one is between the supply of information service and efficient tax demand do not match, the second is the mismatch between a simplified process supply and simple tax process needs, and the third is the mismatch between the tax staff in an advisory capacity supply and solution accuracy demand. For this reason, the study of the law service, equal service and efficient service of optimizing tax service principle and to information as the basis, to demand to solve the closed-loop, in department coordination support optimization of tax service path and from the optimization of tax information service, do to optimize the tax service hall, optimize service processes, optimization service personnel in four aspects of the design of the specific optimization scheme.