The Impact Of Knowledge Distance Between Companies On Service Innovation Of Manufacturing Companies

“Service economy” has announced the trend of manufacturing industry and service industry,and also the changes manufacturing industry is going through.Made in china 2025 shows the importanc of Chinese manufacturing industry revitalization.In the day of “all product is service”,customer participation,customer-centric services and the aim of these two,service provide have been of more and more importance to manufacturing firm obtaining competitiveness.Therefore,service innovation is of vital importance to servitization.Enterprises,in the process of achieving service innovation will inevitably need outside support and cooperation,knowledge as a unique source of irreplaceable competitiveness of enterprises,its acquisition,absorption and utilization of the importance of self-evident.In this process,the distance between enterprises will affect the interaction between the two parties,and ultimately affect the effectiveness of enterprise service innovation efficiency.However,the existing research on service innovation,mostly around the internal factors and environmental turbulence,few research on the knowledge flow between enterprises to start from the knowledge of distance and knowledge creation is more scarce.On the basis of the existing knowledge distance research,this paper divides the distance of knowledge into information distance,experience distance and distance of value on the basis of predecessors' research,and do research on how the three different knowledge distances affect knowledge creation.And then use SPSS,EXCEL and AMOS software tools to deal with the data,and verify the hypothesis,the conclusion,with a view to the service manufacturing enterprises and the service of manufacturing enterprises and the development of serviceoriented manufacturing enterprises to carry out empirical research,through the network and offline way to send the questionnaire.The results show that:(1)There is a positive correlation between information distance between enterprises and service innovation,that is,the greater the gap between content and structure of information between enterprises and mutual information,the greater the positive effect on service innovation.(2)There is a negative correlation between the distance between the values of the enterprises and the service innovation,that is,when the values of the enterprises are more principled,when the values of the enterprises are increased,the differences between the two parties are not conducive to the interaction between the enterprises and the external enterprises.Will adversely affect service innovation.(3)knowledge creation between enterprises can objectively complete the mutual transformation and re-allocation of explicit knowledge,resulting in new knowledge.Manufacturing knowledge base is expanding,knowledge management capabilities,and then have a positive impact on service innovation.(4)There is a positive correlation between information distance between enterprises and knowledge creation among enterprises.That is,the distance between enterprises to expand knowledge,is conducive to the collision of both sides,resulting in new knowledge.(5)the amount of empirical knowledge can effectively enhance the efficiency and effectiveness of knowledge creation,to stimulate new knowledge,but when the experience of knowledge over the amount of time will be too large because of the negative impact on both sides(6)between the values of enterprises and enterprises There is a negative correlation between knowledge creation.