Research On Training Mode Of Technical Support Personnel After Sales Of S Company

It is the key factor that determines the speed of enterprise development and even the success or failure of enterprises.The biggest problem for enterprises in the period of rapid development is talents,especially those with proficient skills.At this stage,human resource management tends to show that the external labor market can?t meet the large number of talents demand and the internal recruiting team cannot meet the supply and demand balance.The author's S company is a construction machinery enterprise,founded in 2003,in 2006 to achieve profit and loss balance,the rapid development period from 2009 to 2012 sales amount doubled each year,becoming the rank first in this industry.Human resource management faces the challenge of how to meet the market?s demand of after-sales technical support personnel.Facing the challenge,it is necessary to train highly skilled after-sale technical support personnel.This paper aims to in-depth analysis of the S company in the period of rapid development,the contradiction between supply and demand in the face of national training mode defects policy system,social culture,talent and external environment of S company executives,business department and human resources department for customer service technical support personnel is unclear and lack of preparation of the internal environment of the challenge,combined with previous research on the mode of cultivating the relevant results,using benchmarking research and in-depth interviews,the customer service technical support personnel to analyze the situation of S company,find out the S company customer service technical support personnel training characteristics and main problems,and combined with the customer service technical support personnel training defects and benchmarking enterprise practices in S company,analyzed and summarized.Finally,the author puts forward the training mode and strategy of the technical support talents after S in the fast developing period,so as to provide theoretical reference for the practice of technical support personnel training in the fast developing period of our country's enterprises.