Study On The Optimization Of Management Problems In The Application Of Wuhai City Electric Power Bureau Business Expanding Process

With the changes of supply and demand of power market,power supply enterprises are not only facing the new energy challenges,while also facing the competition,the power supply enterprise to obtain the competitive advantage in the fierce market competition,we must improve the quality of customer service,improve customer satisfaction.Business expending is the power supply enterprise of electric power customers to accept the application,according to the application situation and combining with the actual situation of power grid to establish a safe and reasonable scheme of power supply and utilization,in order to meet the power customer demand by type of business.Industry expansion is the starting point of electric power marketing,which is an important part of power supply service.From the business expanding the current Wuhai City Electric Power Bureau of the installation process and service,business expanding in the process of participation,a large amount of information,resulting in the business expanding process takes too long,seriously affecting the power supply project schedule of power customer,bring unnecessary losses to the power customer.At the same time,it also shows that the current industry expansion process has been unable to meet the needs of power customers.Therefore,in order to enhance the market competitiveness of Wuhai Electric Power Bureau,it is necessary to optimize the process of Wuhai Electric Power Bureau to improve the process efficiency and improve the service quality.In this paper,the optimization of the business process management of Wuhai electric power bureau is studied.First an overview of the research background,introduces the concept and characteristics of industry,expanding the BPR theory and process optimization;on this basis,analyzes the status of the installation process of Wuhai electric power bureau business expanding,in-depth study of the subject in Wuhai City Electric Power Bureau Business expending process exists more complex and time-consuming process,and the quality and efficiency of the lack of effective supervision,examination and approval power supply scheme for complex link problems;optimization scheme to solve the existing problems of Wuhai electric power bureau business expanding installation process design;select the business extended rate,electrical connection time and customer complaint rate indicators,combined with a specific case the analysis and evaluation of performance optimization scheme.From the actual results of the implementation process optimization scheme,effectively reducing the business extended rate,the rate of customer complaints,shorten the average contact time;finally,the strict business expanding process of internal control,establish and improve the customer manager "one-stop" service mode,optimization achieved in the process of innovation and practice experience Wuhai City Electric Power Bureau business expanding process are summarized.