The Research On Mechanism Of Urban Community Service Utility In The Context Of Informatization

Community is the cell of our society and country.Under the circumstances of bigger public service stress,community should be more responsible for basic public service supply.With the revolution of housing policy and urbanization,community service has went through a rapid development and presents a diverse trend nowadays.The providers are becoming more and more comprehensive,the contents is becoming commercialized and the methods are becoming 'smart'.The use of ICT(Information and Communication Technology)brings the smart development of community and public service industry,meanwhile,it changes the behavior and mentality of people,which will make the whole field change deeply and comprehensively.The research goal of this thesis is to find out how ICT influences the use of community service collectively and personally,and to provide suggestions for smart community planning and construction.First of all,the concepts of community and community service are given,and the commercial service influencing factors and paths are introduced into the community service field,based on the literature research on ICT and commercial and community service.Then using the community service loyalty as the final dependent variable,and 7 latent variables are given:the satisfaction of community ICT,the social capital,the personal ICT level,the quality of service environment,interaction and overall perception,the value of community service.Through the empirical research based on the survey of 3 kinds of 77 communities in Nanjing,the status quo of personal and community-level ICT was known,as well as the evaluation of community service and the basic characteristics of individuals.After analyzing the 8 factors of community service,the SEM model was finally set up,using the loyalty as dependent variable and community ICT satisfaction as independent variable.The result shows that the individual and community-level ICT,the social capital all bring the positive effects for service loyalty,and this effect uses the interaction and environment quality and service value as intermediate variables.Finally based on the SEM model and empirical analysis,the planning and policy suggestions are given from four aspects.The smart community service system should be part of the smart city,the interaction quality should be more focused,the service pattern should turn into co-governance and coping with the diverse developing needs of different communities is also crucial.As a whole,I hope the utility of community service in China will be strengthened and the development will be'smarter'.The whole thesis contains about 46 500 words,46 pictures and charts.