The Impact Of Repair Strategies,Negative Emotion And Facial Trustworthiness On Trust Repair

Trust plays an important role in interpersonal relationships and society,but trust has certain risks and is easily destroyed.After the trust violated,the violator usually adopts some strategies to repair the damaged trust relationship.Existing research focuses on the effectiveness of commonly used repair strategies such as Apology,silence,denial,commitment and compensation,but current research is inconsistent with whether these different strategies can effectively repair the relationship between trust behavior and trust belief.In addition,trust repair is a two-way interactive process that is not only affected by the repair strategy,but also affected by the the individual factors of the victim and violator,but there are few relevant empirical studies.Based on the existing research,this study examines the effects of three common repair strategies: apology,commitment and compensation on repair trust behavior and trust belief.Based on this,this study tend to further examine the impact of negative emotion of the victim and the facial trustworthiness of the violator in the process of trust repair.161 undergraduates participated in study 1.Through the trust game paradigm,the trust repair effectiveness characteristics of the three common repair strategies of apology,commitment and compensation were investigated,and the influence of the negative emotion of the victim was further examined.The main results are as follows:(1)Apology,commitment and compensation strategies can all restore trust behavior to a certain extent,but only apology and compensation can restore trust belief to a certain extent,and compensation can restore trust behavior and trust belief to a level of non-destructive,while apologize and commitment cannot achieve this effect.(2)In the case of apology or compensation,trust belief plays a part in mediating the repair strategy's repair of trust behavior.The specific manifestation is that apology or compensation can directly repair trust behavior,on the other hand,through improving trust belief then improve trust behavior indirectly.(3)Only when the compensation strategy is used for repair make the negative emotion of the victim be effectively reduced,and the partial mediation effect of compensation through trust belief influence trust behavior is regulated by negative emotion.Specifically,for the victim with high negative emotion,the trust belief plays a partial intermediary role in the compensation of the repair of the trust behavior,but for the victim with low negative emotion,the compensation directly affects the trust behavior.133 undergraduates participated in study 2.The trust game paradigm was used to investigate whether the facial trustworthiness of the violator would affect the effectiveness of trust repair,and further investigate the influence of the negative emotion of the victim.The main results are as follows:(1)Using two different repair strategies,apology or compensation,can repair the damaged trust relationship to a certain extent,but cannot reach the level of nondestructive.In addition,when using these two strategies for repair,the victim's trust behavior and trust belief for the violator with the trustworthy face are significantly higher than the trust behavior and trust belief of the violator with the trustworthy face.(2)When the violator apologize,trust belief and negative emotion play a multiple mediating role in the repair of facial trustworthiness and trust behavior.The specific manifestation is that facial trustworthiness through trust belief and reduces negative emotion and then influences trust behavior.When the violator makes compensation,the negative emotion plays a full mediating role in the face trustworthiness to the repair of the trust behavior.The specific expression is that the facial trustworthiness affects the trust behavior through the negative emotion.In summary,the study draws the following conclusions:Apology,commitment,and compensation can all restore trust to a certain extent,and the compensation is the most effective repair strategy,which can restore the individual's trust level to a level of non-destructive.Partial mediation effect of compensation through trust belief influence trust behavior is regulated by negative emotion.The facial trustworthiness of violator can influence trust repair,the trust belief and the negative emotion play an important role in the repair of trust behavior by facial trustworthiness of violator.