Study On Public Satisfaction Of Public Service Of The Window Staff Of Grassroots Tax Authorities

How to improve the satisfaction of the tax service is the center of gravity of the modern tax administration work completes the tax service work,can improve the quality of tax levy management,improve work efficiency and coordinate the relationship between hotline harmonious developments.Tax authorities of all countries choose to follow in the footsteps of the government,local government do a good job of service transformation,this is the trend of The Times to improve the tax priority.In recent years,the tax service work has become the focus of the tax work and priorities,the tax authorities on tax service concept,content and form and so on all has had the very big change,how to optimize tax service,to improve taxpayer satisfaction is an important task for the tax authorities.This research from the Angle of new public service theory,combining Taizhou window of the current work of the service of the state administration of taxation,using literature data method,questionnaire survey and statistical analysis method,timely understand the firsthand information collection,shall be handling tax-related issues facing to the taxpayer is window of the public service staff degree of satisfaction investigation,in-depth analysis of the taxpayer services on window service satisfaction situation,thus it is concluded that the window staff needs to improve the public service system standard,nothing can be accomplished without norms or standards,further implement the service system in place,the staff with the increase of the efficiency of natural and fundamentally a leap,the amount of can grasp the quality.Taizhou tax service work under the leadership of the government are methodically moving forward,but the window between the personnel of public service and the taxpayer satisfaction,there is room for improvement,also can't completely adapt to the development of The Times.So,optimize the tax service,and strive to improve service quality and service window of staff efficiency,is the severe requirement of the city tax work,more of a long-term system engineering.In the new public service theory as the starting point to tax service satisfaction for the finish,build tax service system,with the taxpayer the core personnel on how to improve the taxation authority at the grass-roots level window put forward new ideas,new public service satisfaction.