Research On Information-based Tax Service Problems And Countermeasures

With the rapid development of modern economic society,information technology becomes the key to promoting the development of social various industries,government public management ascension also needs the support of information.Currently,the tax authorities gradually apply information technology to all aspects of taxation,especially in the use of tax services,it already realized the upgrading from the traditional services to information-based services.Information-based tax service provides richer service selections and more satisfactory service experience,effectively reduces the tax levied costs and improves the tax compliance.But on the other hand,lacking of unified planning,information-based tax service also meets some bottlenecks in the process of development,such as slowly information updating,lacking of functional development and outdated service awareness.Based on the problems above,how to promote the quality of service is the priority of realizing tax modernization.Based on the relevant tax service research results at home and abroad,studying the evolution process of tax service in China,this paper provides a definition of information-based tax service,and on this basis,analyzes three aspects of the information-based tax service characteristics:the advantages,differences and the new requirements.Meanwhile,taking S municipal local taxation bureau as an example and combining with the taxpayers using feedback,this paper sets up the empirical analysis framework with taxpayer satisfaction index,analyzes and concludes the key impacts of information-based tax service satisfaction.Through deep analysis to these questions and excavating the deep reasons behind,this paper put forwards suggestions and optimization measures in the aspects of resources investment,tax culture construction,information data mining,service innovation,human resources management and control supervision mechanism.