Research On The Optimization Of The Transfer Of Government Hotline Service Based On The Perspective Of Intergovernmental Relations

In recent years,the government hotline service,as a new way for the government to provide public services,has gradually become a new exploration of the government's innovative work model.From the perspective of providing public services,the government can contact the people one-on-one through the government hotline service to provide more direct and targeted public services;from the perspective of supervising the government,the government hotline service can be used for all levels of government and functions Departments form specific supervision pressures;from the perspective of grasping the public sentiment,the government hotline service can promote the flattening of government public services and improve administrative efficiency.In short,the establishment of government hotlines service has promoted governments at all levels to further enhance public service capabilities,modernize governance capabilities and governance systems,and effectively improve the efficiency of administrative management.They are innovative attempts and major reforms to build a service-oriented government.At present,as the response ability of the government hotline service is getting stronger and stronger,and the government hotline service itself does not have the right to execute the work order,for the hotline work order that needs to be specifically executed,the transfer process is an important part of it.Only through the transfer Only by increasing the efficiency of the transfer,can the processing time of the work order be reduced,the unnecessary links of the work order can be reduced,and the overall effectiveness of the hotline can be further improved.This article will be based on the actual work of the government hotline service in District A of Guangzhou,using inter-governmental relations and holistic governance theory as the analysis theory to study the transfer of the hotline,specifically elaborating the transfer of the government hotline service in Guangdong Province and Guangzhou City The work situation,quantity,type,and characteristics have sorted out the basic situation,problems and causes of the transfer of the government hotline service in District A of Guangzhou.By introducing relevant theories of intergovernmental relations and holistic governance,we focus on the research on the impact of government hotline service Factors of transfer efficiency,and drawing on the experience of domestic excellent government hotline,put forward countermeasures and suggestions for improving the efficiency of transfer of government hotline service.