Design And Implementation Of Credit Card Customer Service Agent System Based On Ssm Framework

The number of credit card users and the volume of business in China have increased sharply with the development of the market,and the huge market has put forward higher requirements for the quality of customer service.Since most of the existing customer service systems are outsourcing systems that banks purchase directly when they first carry out credit card business,the products are relatively old,the process is complicated,and the maintenance and update are difficult,so that the customers wait in the queue for too long when they call in the customer service call.To the customer's bad service experience,it is difficult to meet the growing customer demand;at the same time,with the credit card business income accounting for a substantial increase in the proportion of total bank revenue,the credit card business has also become the bank's key development direction,the bank began from the traditional Focus on business growth and focus on maintaining customers,establishing and maintaining good customer relationships.The customer service agent system is an important link between customers and banks,and has received great attention from banks.Therefore,it is imperative to establish a brand-new customer service system that can meet the needs of users in the new era.Based on this,according to the needs of credit card business,based on the existing customer service system,the SSM(Spring + Spring MVC + MyBaits)framework is used to design and implement the credit card customer service agent system.Under the premise of completing major credit card services such as inquiry service,account business,and installment credit business,the system optimizes the credit card business processing process,which can greatly improve service efficiency and reduce the service time per order;optimize the caller ID function.It realizes the display of customer's information when the customer calls,so that it can provide business service for customers faster;optimize the knowledge base module,improve the professional skills of customer service personnel and improve service efficiency through good knowledge base module;optimize The performance appraisal module performs statistical analysis on the business data of the system,so that the administrator can perform reasonable resource allocation according to the statistical data.After testing,the system can basically meet the needs,can significantly improve the customer service efficiency,improve the number of business processing,reduce customer waiting time,provide better service to customers,thereby improving customer satisfaction,and further enhance customer experience and credit card business.Competitiveness.