Research On Service Evaluation Of Motor Vehicle Safety Technical Inspection Agency

With the economic and social development of our country,the number of motor vehicles has grown rapidly,especially the number of small vehicles,and the number of motor vehicle safety and technical inspection institutions has grown rapidly driven by policy.The competition among inspection institutions has become more intense,and how to do a good job in the quality of service and the quality and efficiency of testing.It is a question that every testing agency must think about.Quality of service is not only the characteristics and characteristics of the service itself,but also the response of customer perception.Therefore,quality of service is not only composed of service technology,functions,institutional image and service real instant quality,but also reflects the gap between perception and expected quality.The evaluation of services will also vary from person to person,and the criteria for evaluation of the same service will also vary.Therefore,service evaluation is a kind of qualitative evaluation and a kind of perceived activity of customers.It is difficult to quantify and accurately evaluate it.At present,there is no complete system for evaluating the services of inspection organizations.In order to establish a service evaluation system,the historical background and development of motor vehicle safety technical inspection are analyzed.At present,the evaluation of the quality of service is mainly based on qualitative and quantitative indicators.The quality of service evaluation factors model analysis,and choose the model analysis method;Safety and technical inspection are different according to the items tested by different models.The factors such as whether the equipment manufacturers,brands and inspection procedures that the different inspection organizations carry out inspection match,and whether the inspection process and the layout of the work position are reasonable,have many factors affecting the service evaluation indicators.By analyzing the influence of the criterion layer on the indicator layer,the rationality and practicability of the evaluation model are explained.By analyzing the testing projects of the safety technical inspection institutions,the degree of automation of the testing equipment and the detection process,This paper proposes comprehensive service evaluation indexes for evaluating the service of inspection organizations,quality of testing,convenience of testing process,convenience of vehicle entry,reception ability and inspection time,and constructs a model to construct a judgment matrix by assigning a number of experts to the index's importance scale.Using the matrix and product method to calculate the maximum eigenvalue of the matrix ? Max,the consistency test index CI is obtained,the random consistency ratio CR is calculated,and the consistency test of the judgment matrix is performed,and the relative weight of each indicator element in the judgment matrix is obtained.Analytic hierarchy process is used to calculate the weight coefficient of the index to the target,and the service evaluation of the motor vehicle safety performance inspection institution is carried out by quantifying the evaluation of each index of the three safety technical performance inspection institutions.The example is applied to the analytic hierarchy process to calculate the best inspection mechanism for integrated services.The calculation is effective and consistent with the actual situation.Combined with the quantitative analysis and the actual operation of the inspection institution,some suggestions are put forward to improve the service level of the automobile inspection institution and improve the competition level of the inspection institution.