Research On The Improvement Of Service Quality Of YH Property Management Company

Property management service is a significant constitute among various forms of social services.To satisfy all the owners,continuously improve the quality of service is a prior for any property management companies.In this research,YH Property Management Company was taken as the object.Questionnaire survey method was used to collect research data.Following analysis and conclusions were based on data we got from each question,the writer's work experience in YH Property Management Company and interviews with relevant staff.Several main problems in YH Management Company were pointed out either by the residences or emerged after the questionnaires analysis which were:the professionalism of the property personnel is not strong;property personnel have relatively poor service awareness;the company ignores its own construction;the salary is low and the structure is unreasonable;lack of personalized service projects.According to refer similar cases and dig the specialities of YH Property Management Company's clients.The writer provided targeted suggested solutions for each problem from four aspects:service management,service awareness,service level and service content.First,optimizing the organizational structure to implement the standardized management of property services;secondly,improving the staffs property service awareness and service level;then,building a property service quality communication feedback platform,including the implementation of the first question responsibility system,establishing an effective complaint handling mechanism,and smoothing communication channels;after that,strengthening quality supervision and inspection;for the last step,strengthening the construction of enterprise property service information.The writer also illustrated the aroused and potential problems in YH Management Company.He borrowed ideas in this research to cater to the general market situations in China's property management industry as conclusions.High tech management methods were valued in this research such as cultivating high-quality service teams,standardizing management,applying Internet technology to transform traditional service models,to provide owners with better service experience.After all,the principle for all staff in a property management company is to providing clients with best services.