Research On The Optimization Of Taxpayer Satisfaction Evaluation Management Of The Taxation Bureau Of A City

At present,the state vigorously advocates the construction of service-oriented government.The reform of the regulatory service has constantly put forward new tasks,and new targets for improving the tax and business environment have continuously been set.The taxpayers are setting higher and higher requirements and expectations to the tax authority.Therefore,it is of great significance to study how to strengthen the evaluation and management of taxpayer satisfaction and to improve taxpayer satisfaction.This thesis takes A city tax bureau as the case study object,analyzes the progress of its evaluation of taxpayer satisfaction in recent years,and studies how to optimize the evaluation and management of taxpayer satisfaction.Firstly,the relevant concepts on taxpayer satisfaction are defined,and the relevant theoretical researches are summarized.Through the combination of theory and practice,main issues related to the taxpayer satisfaction evaluation management,such as not sound evaluation system,not perfect survey process,not enough scientific evaluation method,not fully used evaluation results,etc.,are summarized.Then this thesis analyzes the reasons,including working mechanism,information support and professional team construction.Secondly,based on the issues and reasons,and combining the process of taxpayer satisfaction evaluation and management,countermeasures and suggestions for optimization of taxpayer satisfaction evaluation and management are put forward from the aspects of index setting,investigation and collection,and result application successively.The first is to optimize the evaluation index system of taxpayer satisfaction,including perfecting the construction of evaluation model,carrying out classification management,hierarchical management and dynamic management.The second is to improve the evaluation and analysis methods,including refining the quantitative level of indicators,scientifically setting the weight of indicators,reasonably screening samples,adopting appropriate questionnaires and survey methods.The third is to improve the evaluation mechanism,including the hierarchical management,process monitoring,result reporting and continuous improvement.The fourth is to strengthen informatization support,including expanding evaluation channels,strengthening data analysis and strengthening data storage functions.Finally,suggestions are put forward to optimize the implementation and security of taxpayer satisfaction evaluation,including ideological security,resource security,service security.Through this series of optimization strategies,the writer hopes to help A city tax bureau solve the existing problems,further optimize the measures of tax service,and constantly improve taxpayer satisfaction.