Study On The Producer Service Supplier Management Of Servizitation Oriented Manufacturing Enterpprise

With the rapid development of services economy,the transformation of servizitation strategy has become the new direction of global manufacturing enterprises,in order to make up for their lack of service capacity of enterprises,more and more servizitation strategy for the implementation of manufacturing companies committed to improving the core competitiveness of enterprises,and the non-business core business services is outsourcing,and purchasing the related services from outside suppliers.But,for the current academic research of manufacturing enterprise service supplier management is infancy.How to classify and selection the suppliers,is an important issue facing for servizitation oriented manufacturing enterprises.In this paper,based on the theory of service management and supply chain management theories,such as producer service supplier management of servizitation oriented manufacturing enterprise launched an in-depth study,the main work and conclusions are mainly the following aspects:First,analysis the producer service supply network of servitization oriented manufacturing enterprise.The main analysis consist of the composition and features of the producer service supply network of servitization oriented manufacturing enterprise,and the ternary relations as well as its relationship changes under the producer service supply network,propose the new requirements for suppliers of manufacturing enterprise under the producer service supply network.Secondly,Base on the Kraljic matrix classification dimensions,establish the producer services classification system of servizitation oriented manufacturing enterprises,introducing the Kraljic matrix classification method based on DEA linear programming,the producer services of servizitation oriented manufacturing enterprises can be divided into four categories,such as strategic producer service,bottleneck producer service,leveraged producer service and less critical producer service,and through the questionnaire survey,the commonly used eight types of producer services can be located to every service categories.Based on this the producer services classification,the producer service providers are classified,and different types of supplier management strategies are put forward.Finally,study on the evaluation and selection problem of producer service supplier.Build the producer service supplier evaluation index system,introducing the VIKOR compromise multiple attribute decision making method to establish the producer service supplier evaluation selection model,and to implement servizitation strategy of SG manufacturing enterprises as an example for the producer service supplier evaluation and selection,and verify the applicability of the model.This paper provides basis and decision support for classified management and evaluation and selection of service supplier of servizitation oriented manufacturing enterprises.