Research On Optimization Of Customer Manager Training System Of China Mobile Anhui Company

As human resources are of the priority for a business,the competition of modern enterprises can be boiled down to the competition of talents.China Mobile Company is now establishing first-rate model company worldwide,which rely on first-rate talents.In order to bring in top talents,a company may rely on the policy of introduction of talents,but mainly on talent cultivation and training,which is also true for China Mobile Anhui Company,a prosperous and fast-growing one that needs many customer managers with high quality,outstanding ability and strong battle effectiveness.Systematic training and development of those managers are becoming indispensable.The development of artificial intelligence,big data,cloud computing,blockchain,Internet of things,5G,together with other technologies has promoted the development of mobile communication technology and business applications,which require such managers to adapt themselves to the new changes and new requirments and to study by themselves.In order to make the training more effective,a high-quality customer manager training system must be established.This paper focuses on the optimization of training system for customer managers in China Mobile Anhui Company.It begins with an introduction to the company,the personnel structure of customer managers,and the status quo of the training after literature review on relevant concepts and theories,which is followed by a brief introduction to China Mobile Anhui Company,its strategy and business culture as well as its personnel of customer managers,their responsibilities and their training.Then via questionnaire and interviews,it moves on to the problems and weakness existing in the training practice.The problems include lack of foresight for training,weak targeted training aim,managers' low enthusiasm for learning and poor transformation of training results.Both methods and measures are put forward to improve the training system with the focus on the needs analysis of the training,the training plan design,the implementation of the training program,the transformation of the training achievement as well as the evaluation of the training results.The same focus should be also on the optimization of the training system,teacher management,training course system,and training platform and other sources for training.The paper then puts forward with six suggestions to optimize the training system: to strengthen the program stakeholder management of custom managers,to improve the stimulation system for customer training,to better the accredidation system for improving customer managers' abilities,to establish the system for managing customer managers' credits earned in their training,to make a proper career development plan for customer managers,and to integrate training sources for customer managers.This research finds that the high-quality training practice,training system and training sources as well as the establishement and optimization of training guarantee system for customer managers are the key to establishing the high-quality customer manager training system.This system can meet the needs of China Mobile Anhui Company for more talents,fast-growing talents and better talents;it can also cultivate high-quality customer managers to boost both business and administrative markets so as to meet the company's needs of strategic transformation.It is also of paramount importance in improving customer managers' qualification,matching the right personnel for the right position,doubling the value of humane capital,in satisfying the harmonious development of the company and its staff.