Research On Improvement Of Performance Management System Of C Transfer Center Based On BSC

Since the "Thirteenth Five-Year Plan",our country’s express delivery industry has continued to maintain rapid growth.Many private express logistics companies have continued to expand their business segments and market shares by means of technology empowerment,large-scale development,and IPOs.The production model has undergone tremendous changes in the past five years,and the time limit and quality have been greatly improved,but the road to transformation is still a long way to go.As the largest mail sorting and transfer center of China Post in Sichuan,C Transshipment Center has undergone great changes in its production model in the past five years,and has greatly improved its time limit and quality.However,the road to transformation is still a long way to go.The problem is still difficult to solve.One is that various costs remain high and it is difficult to form a scale effect.The second is that the time frame is not fast enough or stable compared with excellent companies in the industry.The third is that the service awareness is weak,the response speed is slow,and the customer experience is not improved.Obviously,the fourth is the lack of technological empowerment,and the internal processing and transportation links are still at the stage of relying on empirical judgments.In the final analysis,enterprise reform relies on people,excellent talents,stable workforce,and good communication between superiors and superiors.For companies,improving their human resource management capabilities and strengthening their management level is a task to be carried out as soon as possible.Based on the C Transit Center’s demand for improvement of the performance management system,the research first defines performance management by combing through numerous domestic and foreign research results of BSC theory and performance management related theories,clarifying the difference between performance management and performance appraisal.The above theoretical basis lays the foundation for in-depth analysis and research.Secondly,through case analysis,questionnaire surveys and interviews,sort out the current personnel management situation and performance management methods of C transfer center,and have a deep understanding of C transfer center about the main problems of performance management.Finally,using BSC+KPI related theories,put forward performance management improvement suggestions and programs suitable for the current situationof C transfer center.The research results show that the problems in performance management of C transfer center was complex and diverse.Companies need to pay attention to the update and improvement of the performance management system,and provide specific guarantee mechanisms in the implementation of performance management plans to achieve the scientific application of performance appraisal results,especially improving the level of corporate human resource management.Effect,the research results of this article show that it is feasible to apply BSC to the performance management of the express logistics industry.The BSC-based KPI indicator system can make the corporate organizational behavior consistent with the group strategy,and it is also conducive to the continuous improvement of the upper and lower link networking mode of the C transfer center,and promotes its transformation from a cost center to a profit center.Enterprises at the same level have certain reference value.