Designing ORCIDS: Organizational Communications and Information Distribution System

Communication between employees is one of the key factors in success of an organization. The nature of work in many organizations requires employees to be constantly mobile and participate in multiple teams. Traditional communication technologies such as Telephone are not efficient and effective. Designing a system that meets organizational objectives and matches users' behaviour requires a multidisciplinary approach. ORganizational Communication and Information Distribution System (ORCIDS) acknowledges the social nature of humans and facilitates users' communication through a novel communication paradigm. ORCIDS integrates the tools and sources of information and allows users to access them throughout their tasks. Following human centred design paradigm, user analysis is carried out using concepts from organizational behaviour and collaboration with industry. User analysis is the basis for defining system requirements. Then, system functionalities are characterized. System architecture is then designed to facilitate system functionalities. Finally, the designed system is evaluated and a prototype is implemented.