| Quality is the reputation of an enterprise.The quality has a direct bearing on the production and development of an enterprise,and quality management is the key factor to guarantee the quality of an enterprise.STFQ Machinery Co.Ltd.is no exception,which needs to constantly improve quality management level to make it in a favorable position in the industry.However,with a new round of overall upgrading of the fire truck industry,the quality management concepts and practices of some fire truck enterprises have not been updated in time,which has caused certain difficulties for the overall development of the industry.STFQ Machinery Co.Ltd.is an earlier fire truck enterprise in China.In the face of a new round of transformation and development,the company does not pay enough attention to the quality management.As a result,the operation of the quality management system is not standardized;the overall management efficiency is not high;and the customer satisfaction continues to be low.Therefore,it is of great significance for STFQ Machinery Co.Ltd.to strengthen the competitiveness of enterprises and improve customer satisfaction by scientifically formulating reasonable and effective quality management countermeasures against the remote causes that affect the quality management of the company,it is also the first priority that STFQ Machinery Co.Ltd.Needs to focus on at presen.This paper takes STFQ Machinery Co.Ltd.as the research object.Firstly,it introduces the common theoretical knowledge and methods in quality management.Secondly,it finds the quality management problems of STFQ Machinery Co.Ltd.in quality planning,quality control and quality improvement by using quality management tools and analysis method.Based on this,5M1 E analysis method is used to analyze the causes,and the corresponding improvement countermeasures are given,including Establish and improve the training system,standardize the detailed management process,adopting heavy product management,and creating quality culture.At the same time,we call on enterprises to ensure the smooth implementation of the above measures by doing a good job in risk control,education and training,system guarantee and investment guarantee,in order to further improve the quality awareness and quality behavior of all employees,and improve the influence and competitiveness of the company in the industry. |