A Case Study Of Zigong Road Transport "Internet + Government Service"

"Internet + government services" is a new way for the government to use modern information technology to provide more convenient and high-quality government services to the public in the era of "Internet +".Promoting the "Internet + government services" model is a key link in implementing the decisions and plans on reform to streamline administration and delegate power,improve regulation,upgrade services,and improve the business environment.In recent years,the CPC Central Committee and The State Council have closely issued a series of documents,plans and action guidelines to carry out unified leadership and careful deployment of the "Internet + government services" initiative.Local governments play a role as a bridge between top-level design and concrete implementation in the process of promoting the "Internet + government services" initiative.Government services in the field of road transport involve a large number of matters,complex business and large number of documents.As a field directly facing people’s livelihood,it has attracted wide attention.Against the backdrop of the continuous development of Internet + government services,how effective is the Internet+ government services initiative at the community level?what are the key factors in the process of promotion?how to optimize the road transport administrative online service mode?how to carry out business process reengineering,how to promote data sharing application and other issues,is worthy of theoretical and practical analysis.This thesis takes the road transport "Internet + government service" of Zigong City,Sichuan Province as the case study object,uses case analysis method and field investigation method to conduct research.The case is described from the background,development process,main practice and effect,et,and the reform practice of "Internet +government service" of road transportation in Zigong City is introduced in detail.Combined with the theories of service-oriented government,government process reengineering and data governance,the theoretical analysis framework of "value concept-operation mechanism-technical support" is constructed,that is,the citizen-centered transformation of target concept,the mass oriented reengineering of government process,and the application of data sharing to strengthen technical support.Adopt the method of combining theory with practice,this thesis analyzes the key factors in the implementation of "Internet + government service" in Zigong Road transport,and draws the following enlightenment: Building a service-oriented government is an important goal of improving the road transport "Internet + government services" model.We need to pay more attention to meeting the needs of the people,respect their opinions,pay attention to their experience,satisfaction and sense of gain,improve the content of services,and expand service channels.Government process reengineering is a key link to optimize the road transport "Internet + government service".It is necessary to further streamline the examination and approval items,improve the process standards and re-engineer the business process.Data governance is an important support for improving the Road transport "Internet + government services" model.We should pay attention to departmental coordination,deepen data sharing and expand data application.