Studies On Countermeasures Of Optimizing The Government Service Hotline Of Yingkou

The government service hotline is a bridge connecting the government and the masses.The demands and requirements of the masses for the government service hotline have changed greatly with the development of society.The government should continuously develop and improve service hotline to meet the different needs of the people and improve their sense of use.This paper takes Yingkou’s government service hotline as the main research object,summarizes its problems by conducting a comprehensive investigation of government service hotline through questionnaire survey and interview methods,uses cross-department cooperation theory to analyze the reasons of the problems and puts forward the countermeasures of optimizing the government service hotline of Yingkou to achieve the goals of unblocking government service hotline,saving administrative resources,and improving the government’s public service capability and credibility.The government service hotline of Yingkou has problems of excessive quantity,imperfect service functions and low administrative efficiency.The reasons of these problems are that the government agencies of Yingkou are large and complex,the government’s management philosophy and office model are outdated.These problems can be solved from three aspects.Firstly,optimize and integrate the existing government service hotline into a unified government service hotline on the basis of integrating the functions and staffing of existing institutions.Secondly,change the management concept of government service hotline by building collaborative office concept of cross-departmental cooperation and governance concept of multi-subject participation.Thirdly,innovate the work mode of government service hotline by deeply integrating of Internet Plus government services,optimizing workflow and improving management systems and assessment mechanisms.