| Along with the socialist society with Chinese characteristics into a new era,general secretary put forward at the higher level of the important goals of the construction of a service-oriented government.Therefore,improving the top design,many measures and implementation of "pipes" reform,in order to optimize e-government service is imperative."The mayor hotline 12345" as an important hub of political people interaction,can improve government service function,help to build a service-oriented government at a higher level,is the mouthpiece of the people’s reasonable demand,"the mayor hotline 12345" efficient and convenient function,will boost national governance system and the improvement of the management ability of modern and optimization.Currently represented by the mayor hotline e-government service hotline and other related aspects of study is less,and rarely combined with service-oriented government concept and the theory of governance.Therefore,this article choose Wuhu "mayor hotline 12345" as the research object,there are three main reasons: one is belong to one of the "dual-core" city in Anhui province.It is through the analysis of Wuhu "mayor hotline",aimed at the existing problems,and further optimizes,boost people’s government of Wuhu,higher levels of service oriented government construction;Third,Wuhu belongs to Wan Jiang,deputy center city,through the study of Wuhu platform,"mayor hotline" for the cities along the Yangtze river in Anhui province and the area in the south of Anhui "mayor hotline" have certain enlightenment function.Taking Wuhu "mayor hotline 12345" platform as the breakthrough point,in-depth study of Wuhu "mayor hotline 12345" the basic situation,development,function and the function of influence function obstacle factors,draw lessons from the development of other domestic cities "mayor hotline 12345" excellent experience,combined with the concept of service-oriented government and governance theory,proposed targeted Wuhu "mayor hotline12345" optimal path,optimization of Wuhu "mayor hotline 12345" platform construction,guide for the convenience of the people’s government affairs service platform in Anhui province.This article from the following seven parts to Wuhu "the mayor hotline 12345" government service function.The first part is the introduction.Including the mayor’s hotline government service function,this paper research methods and research innovation.The second part is concept definition and theoretical basis.Mainly around "the mayor hotline 12345" government service function,brief introduction of the related concepts and theoretical basis.The third part is the development status.Including working principle,working system,data analysis and the function of the effect.The fourth part is the obstacle factor analysis.Mainly summarized the influence of Wuhu "mayor hotline 12345" obstacle factors and reasons of government service function,mainly in the "accept" and "complaint","completed","return to reply","tracking has chosen","media supervision" and so on six some obstacle factors exist in the government affairs service process.The fifth part is the experience enlightenment.Mainly introduced the Nanjing and Hefei general situation of the development of "the mayor hotline 12345",summarizes some good experience and enlightenment.The sixth part is the optimization of path analysis.Mainly targeted proposed Wuhu optimization path of "12345 mayor hotline" platform,mainly from the "accept" and "complaint","completed","return to reply","tracking has chosen","media supervision" six government services such as process optimization,to promote the Wuhu "mayor hotline12345" efficiency of the governmental service.The seventh part is conclusion.Mainly summarize the full text,draw relevant conclusions,looking to the future research direction. |
