| China is a socialist country where the people are the masters of the country.For the people's government.the essence of management is service,and administration is service.Optimizing government service is the real purpose and value of administrative reform.General Secretary Xi Jinping once again put forward the requirement of building a service-oriented government in the report on deepening institutional and administrative systems in the report of the 19th National Congress.In this context,the mayor's hotline is a government agency established on the front line of the masses and is a link between the government and the people.The important link is the megaphone of the people's appeal.Among the many administrative measures,the 12345 Mayor's hotline is popular among the people because of its convenience and high efficiency.It should take advantage of the powerful functions of its auxiliary government to help the social management in the new era.Reform and innovation.In China,the government public service hotline was established in the 1980s.but the real promotion is after the 21st century,mainly in the form of the mayor hotline.the mayor's phone and the mayor's mailbox.Previously,many scholars have studied the theory and practice of the mayor's hotline and made great contributions to the research of the mayor's hotline.However,by looking up the data.most of the concerns are in the hotspot itself,and little attention has been paid to the link between hotline development and social development and policy making.As the capital city of Anhui Province.Hefei City is the first to build a first-class service-oriented government in Anhui Province.The city attaches great importance to the construction of the 12345 Mayor Service Hotline.Therefore.this article takes Hefei City 12345 Mayor Hotline as the entry point,and deeply studies the basic situation.development history,actual role and existing problems of Hefei City 12345 Mayor Hotline.and draws on the domestic and foreign mayor hotline to start early and run well in the city.Excellent experience.combined with public services and total quality management theory,to provide further improvement suggestions for Hefei 12345 Mayor Hotline.in order to contribute to the innovation and development of IV Hefei municipal affairs.This paper discusses the research of the mayor hotline from six parts:The first part mainly introduces the research background,purpose and significance of this paper,and combs the research results of service-oriented government and public service hotline at home and abroad,and succinctly explains the paper.Research method.The second part briefly introduces the theoretical basis for optimizing the mayor hotline in the context of "discharge suit".The third part combs the development history,realistic role and achievements of the 12345 mayor hotline in Hefei.At the same time,the fourth part summarizes and reflects on the existing problems and causes of the development of the 12345 mayor hotline in Hefei.The fifth part introduces the development of the public service hotline in New York City and Shanghai,and summarizes its advanced development experience and reference to the development of hotspots in Hefei City.The sixth part is from the establishment of Hefei City's hotline brand image,improvement of its own management mode,training of "cohesiveness" governance culture,building a smart data hotline platform,and establishing a "three-in-one" system guarantee,the Hefei Mayor's hotline Put forward constructive opinions,in the hope that it will be conducive to the further development of the 12345 Mayor Hotline in Hefei City. |
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