Research On Performance Evaluation Index Design Of RY County Tax Bureau Based On Balanced Scorecard

With the continuous development of economy and society,the reform of management system is also ongoing.Under the background of "release,management and service",the reform of performance management of government departments is particularly important.As an important national economic management organization and administrative law enforcement department,tax departments further improve administrative efficiency is the focus of management system reform.In order to promote the reform of government management system,improve the work efficiency of tax departments and better serve economic and social development and taxpayers,the tax system urgently needs to improve the current performance management system.This paper takes RY County tax bureau as the research object.The main content is to analyze the problems existing in the operation of performance management of tax departments,and establish feasible solutions by redesigning performance indicators.Firstly,using the literature research method,this paper collects and arranges a large number of relevant research results,summarizes the development process of performance management of government departments at home and abroad,especially the tax department,and the development and application of Balanced Scorecard in the tax department,so as to lay the foundation for follow-up research.At the same time,the concepts and characteristics of key performance indicator method,360 degree performance appraisal method and objective management method are analyzed and compared.It is found that the balanced scorecard can better take into account longterm objectives and short-term objectives.It is determined to select the Balanced Scorecard to carry out the performance management research of RY County tax bureau.Through case analysis and questionnaire survey,the personnel situation of RY County tax bureau and the problems existing in the current performance management system are understood in detail,such as unscientific evaluation indicators,imperfect evaluation system,lack of effective incentive mechanism and so on;Combined with the balanced scorecard method,this paper carries out the feasibility analysis of RY County tax bureau from the four dimensions of finance,taxpayer,internal process,learning and growth,re optimizes the design of 27 performance indicators according to the strategic objectives,and synchronously carries out the design of weight distribution and assessment scoring method.Finally,in order to strengthen the newly designed performance management system,it provides guarantee from five aspects:comprehensively deepening education and training,building a good communication and feedback mechanism,strictly supervising the evaluation process and evaluation results,establishing a scientific incentive mechanism and strengthening information technology support.