RPA In Financial Shared Service Center Process Optimization Application Study

RPA technology has been developed since the 1990 s and its use has been growing exponentially in recent years,with 80% of financial institutions in the US using RPA for process improvement by the end of 2017.Deloitte introduced RPA technology to the accounting industry in June 2017 and dubbed it ’financial robotics’.Since then,companies such as Pw C,EY and KPMG have launched financial robots in different areas.In China,companies such as Kingdee,UFIDA and Yuannian Technology have developed and released financial robots,and a wave of RPA technology applications is sweeping the finance industry,while RPA financial robots are also being widely used in China.This paper focuses on robotic process automation,which has become popular in recent years,by selecting China Southern Airlines Group,one of the three major domestic airlines,as the subject of the study.This paper introduces the concept,characteristics and application of financial sharing services and robotic process automation from the overview of financial sharing services and related theories,and applies its RPA technology to the process optimization of financial sharing service center in southern aviation based on process re-engineering theory.introduces the situation of Southern Airlines’ enterprise and the basic situation of the financial shared service centre,analyses the necessity and feasibility of applying RPA technology to the process optimization of Southern Airlines’ financial shared service centre,and selects three processes that are most suitable for RPA technology for optimization design.By promoting the transformation of the personnel in the financial shared service centre,establishing a tracking and optimisation mechanism,building a more stable software network platform and introducing external consulting agencies,the enterprise can maintain a high level and high efficiency of the financial robot to ensure that the process operation is always in the best condition.This thesis aims to promote the development and innovation of digitalisation,automation and intelligence in enterprise finance,and to some extent enriches the literature on financial sharing and RPA robotic process automation for enterprises that have or will adopt the RPA technology.Taking the application of RPA in process optimisation as the main body of research,it explores how RPA technology can be applied to process optimisation in financial shared service centres,and proposes continuous safeguards for optimisation design,which helps to further optimise the business processes of enterprise financial shared service centres and accelerate the intelligent transformation of enterprise finance.