Study On The Optimization Of Teller Performance Appraisal System In BB Branch Of S Bank

With the rapid development of information technology and economy,the traditional financial to Internet banking has brought a wide range of opportunities,but also has brought the huge impact at the same time,in the face of increasingly severe challenges,Banks want to in the invincible position in the intense market competition environment,must be to do a good job of staff performance appraisal,arouse the enthusiasm of staff,and strengthen the staff’s work quality and work efficiency,Improve staff effectiveness.Customers are the basis for the survival and development of a bank,and the number of customers determines the market share it occupies.At present,the competition in the banking industry is becoming increasingly fierce,and the overall efficiency tends to decline.Under the background of no significant difference in interest rate and product,service has become a measure index reflecting the soft power and competitiveness of major banks,and an important carrier and indispensable organic component of bank operation.Banking services are mainly reflected in the counter service,because the counter is an important link to directly face customers and communicate with customers,so the teller is particularly important.At present,though the bank tellers treatment has been improved,but compared with other bank employees still seem to be relatively low,thus caused the teller liquidity is bigger,the work enthusiasm lower general situation,the root of these problems lies in the bank teller work not value,performance appraisal system is not perfect,can maximum limit arouse the enthusiasm of tellers,exert the value of the counter.S bank is the city commercial bank,its scale is small,state-owned Banks market share accounted for less than,in recent years,took over the shenzhen,Beijing,ningbo,sichuan four areas of the contractor’s bank,to expand our business to other provinces except in jiangsu,although relatively rapid development in recent years,but with the rapid development of business and the expansion of scale,However,the employee performance appraisal system of S Bank has little changes and needs to be optimized.Taking the tellers in BB branch of S Bank as an example,the low performance and high turnover rate of tellers in recent years are problems that need to be solved urgently.Employees teller is customer oriented,and Banks are in front of the customer signs,representing the bank’s brand image,in the fierce market environment,only improve the quality of service,take the customer as the center,to have the core competitiveness,so in view of the tellers to establish reasonable and scientific performance appraisal system,improve the teller’s work enthusiasm,appear very important.Based on the market and industry background,this paper first proposes the necessity of optimizing the teller performance appraisal system of BB branch of S Bank.Secondly,through the concept of performance appraisal,it proposes the theoretical basis for optimizing the teller performance appraisal of BB branch of S Bank.Thirdly,through the research on the current situation of BB branch of S Bank,And using the method of questionnaire and individual interview on S bank teller BB branch investigation and analysis,this paper points out the real problems,aiming at the problems of S bank teller BB branch performance evaluation system is optimized design,put forward the optimization advice and safeguard measures,and finally put forward the research conclusion,extends the argument,and points out the deficiency of research,The future research directions are prospected.