The Study On The Problem And Countermeasure Of Job Burnout Of The New Generation Employees In China Telecom L Branch

In the digital era of the 21st century,more and more post-80 s employees enter the workplace.These employees are called the new generation of employees,who have the characteristics of high knowledge,high culture and high education.The new generation of employees inject new vitality into the enterprise after entering the enterprise,and gradually become the backbone of enterprise development.In today’s era of rapid development,technological innovation is performed every day.The regional economy can no longer meet the needs of enterprise development.The progress of the Internet has promoted the development of enterprises to globalization.The changes in enterprise development have posed new challenges to the learning ability of employees.For the new generation of employees,their high education and knowledge enable them to adapt to new changes faster and meet new challenges,Provide technical support and new development ideas for enterprise development.Because of this,the easy and repetitive work has ceased to exist,and is replaced by constant changes and challenges,which requires the new generation of employees to maintain sufficient energy and enthusiasm in work.Challenging high-intensity work is more likely to consume employees’ energy,so employees will be more likely to feel tired at work,gradually lose enthusiasm and confidence in work,gradually feel tired physically and mentally,and produce different levels of job burnout.Through the research on the job burnout of the new generation of employees,this paper finds out how to reduce the job burnout of the new generation of employees and improve their work enthusiasm and efficiency.L Branch of China Telecom Group(hereinafter referred to as L Branch of China Telecom)is mainly engaged in communication business services.With the arrival of the 5G era,the technological progress of mobile end products,the quality of communication network services is increasingly important for people’s lives,and the fierce competition between enterprises also puts forward higher requirements for the quality of employees.This high requirement makes employees more easily feel physical fatigue and emotional exhaustion at work.As the backbone of the enterprise,the new generation of employees face the dual pressure of work and life,and are more likely to have a sense of job burnout,For enterprises,it has become one of the problems that can not be ignored.This paper uses relevant professional theoretical knowledge,interviews,questionnaires,statistical analysis and other research methods,first of all,describes the level of job burnout of the new generation of employees in China Telecom L Branch,and finds that the new generation of employees have high scores in the dimensions of personal achievement and emotional exhaustion in the job burnout scale,that is,employees can not obtain a sense of achievement from work and individuals feel extremely tired,Then analyze the causes of job burnout of the new generation of employees in the enterprise according to the statistical data,and finally explore the solutions to the job burnout of the new generation of employees from three aspects: personal,professional and organizational.