Research On Influencing Factors And Dynamic Mechanism Of Business Process Change Management

Business Process Reengineering (BPR) has penetrated into every continent since Hammer et al. presented this theory. However, the facts suggest that reengineering projects have a high failure rate more than 70%. Researchers have found that the problems largely lay in business process change management. The implementation of business process change management is concerned both in theoretical and industrial fields. In this dissertation, we try to do some research on influencing factors and dynamic mechanism of business process change management.First, we provide the influencing factors model of business process change management from "hard" and "soft" views. We conclude the key influencing factors based on change management and business process change management literature review, which are strategy, process, infrastructure, people and culture. And then, we analyze these factors thoroughly.Secondly, we verify and amend the influencing factors model based on empirical study. We have done a survey on the implementation of business process change management in China, and then conclude some key successful factors of business process change management for Chinese companies. Based on the survey results, we use principal component analysis method to verify and amend the influencing factors model, and then analyze the relativity between each influencing factor and project objectives.Then, we introduce the chaos theory into process change dynamic mechanism based on the enterprise life circle. We analyze the commonness between chaos and business process change management, and demonstrate the feasibility to use chaos theory in business process change management. Also, we suggest the four stages model of process change from dynamic view according to the life cycle theory. Using the chaos theory, we find that there are bifurcations and chaos during the life circle using Logistic function, and analyze qualitatively the different effect of each factor in different stage.At last, we describe two cases that have implemented business process change management projects during their informization history to validate the rationality of the business process change management dynamic mechanism.