The Research On Performance Management Of Government Based On The Process Optimization

This dissertation take our country government performance management as the research object, synthesizes using the enterprise performance management theory, the BPR theory, Management of benchmarking, Customer-oriented as well as the Balanced Scorecard theory to carry on the analysis, through the fundamental research and the real diagnosis analysis,this dissertation use the business management theory to improve the government performance management level.Based on the definition of government performance,performance management of government and performance Assessment. This dissertation has analyzed the relations between the government cost and the government performance thoroughly (divides into effective cost, invalid cost and moderate cost), has established the two-dimensional coordinates model for the government cost and the performance ; Has clear about the effective cost can be transfered to the new value, meet the social needs and enhance the government performance.Then ,this dissertation establish the government performance management theory innovatively based on the government process's optimize. Has constructed S/A structure method and the trans-departmental flow government, proposed the government's BPR firstly needs to carry on the strategic plan, under the strategic plan foundation, carries on the flow design information the collection reorganization, finally carries on the government service flow diagnosis and the redesign; Establish the universal serviceable theory method.And based on this, this dissertation has constructed the government performance management system which based on the service flow optimized, described the government performance management system which based on the flow optimizes.Inclouding the step, the method, the characteristic as well as the point which should pay attention to; Has designed performance examination and critique systemin in view of the government service flow performance; Bring each pitch point corresponding into the flow to consider, get each pitch point grades,then carries on each pitch point into line, obtains the entire flow scoring points; In this foundation, according to the post in each work's importance, node grading which is responsible for this post carries on the weighting conformity, obtains post grading. Through the work flow examination , then transits to the post examination.In the end , Based on the fundamental research and the real diagnosis analysis, Firstly, parallel conformity to the Guangzhou Huangpu Area Government 74 foreign service implementation series conformity based on the convenience enterprises and institutions and the populace - based on enhances the government service efficiency; And take this as the foundation,has designed post and the flow performance inspection system.