Influencing Factors Of Knowledge Work Efficiency Of Team Collaboration And Its Evaluation Model

The speedy development of high and new technologies such as IT brings us into the age of knowledge economy. Partnership between firms can integrate core competence and greatly increase the competitive strength. Firms structure change according to their environment, their abilities and their strategies. Some new types of organizations like flat organization, network organization and teamwork can react quickly and decrease agent costs. And the cross-cutting teamwork can be better applied with information technologies. In knowledge economy, the knowledge work of team collaboration featured as brainwork is becoming popular. Such work is totally different from traditional work because it has no fixed procedure, and is discontinue in time and uncertain in process. How to effectively evaluate the efficiency of knowledge team is a key problem that firms must resolve. Aimed at this problem, this paper deeply discussed the factors that influence the efficiency of knowledge work, and construct a complete efficiency evaluation index system and a model of efficiency evaluation. The contents and main results of this research are as follows.1,The knowledge work and its efficiency of team collaboration were discussed theoretically. We discussed the connotations, contents, and process of knowledge work and the connotations and the character of the efficiency. The characters of knowledge work team mean that: the personal efficiency is hard to evaluate in knowledge work team; and the traditional evaluation methods can not be used to evaluate knowledge work team. At the same time, this paper found out that the connotation of efficiency in the new age embodies the relationship between the resources used in knowledge teamwork and task accomplishment, members'satisfaction and team survival.2,This paper obtained the key factors that may influence the knowledge work efficiency in team collaboration. Based on the literature review, the model of influential factor-process-knowledge teamwork efficiency was identified, and by explorative observation experiments and interviews, the influential factor scale of knowledge teamwork efficiency was shaped. There are six types of factors that influence the knowledge work efficiency: team composition, team process, team structure, team knowledge effect, team management, environments and so on. All the key factors were identified by correlation analysis and all the factors work through team process.3,SEM was applied to analyze the paths through which all the factors influence knowledge work efficiency. 34 paths were got with Amos and they showed that personal varieties, cognitive competences, team member roles, task structures, team criteria, team culture, motivations, and environments can influence knowledge teamwork efficiency through the process. According to the path diagram, the best way to amend knowledge teamwork efficiency can be quickly found. All the above brought forward the theoretic bases to the improvement of teamwork cooperation in practice.4,The fuzzy DEA evaluation index system for knowledge work efficiency of team collaboration was obtained. Input indices were identified as time, human, money, fixed input, and team collaboration; and output indices were identified as task accomplishment, members'satisfaction and team survival. Based on the fuzzy set theory, the blur indices were managed into fuzzy set, and DEA model was solved by cut set. With 20 knowledge teamwork as one example, the model was used to evaluate their efficiencies, and the influential factors were tested too.The explosive research of the influential factors and the evaluation model of the knowledge work efficiency of team collaboration acquired some meaningful results. Although there are some problems to dig into, such a research can positively improve theories on knowledge work of team collaboration, and can guide firms to better develop as well.