| The purpose of this exploratory multiple-case study was to explore team member perceptions of team leader communication and the perceived influence of that communication on motivation and drive to achieve project goals. The data collection tool consisted of three pilot study and nine main study focused face-to-face interviews with open-ended questions. NVivo 10, Microsoft Access, and Microsoft Excel were the software tools used to analyze data. Study findings resulted from the highest participant count in combination with the highest participant response frequency, which identified one of five overriding categorical themes. Categorical themes evolved through multiple iterations of coding, theming, and categorizing case study data. For the main study, finding one suggested good leaders recognize internal and external motivators that drive a team member's effort to achieve goals and objectives. Finding two was respectful leaders demonstrate consideration in their communication, actions, and disposition. Study implications suggested recognizing the value of an employee's contribution and trusting employee capabilities to succeed reinforces intrinsic motivation that drives the effort to achieve goals. Participants wanted to know their efforts and opinions were meaningful. The effectiveness of team leader communication was the perceived personalization and inclusiveness of a message that motivated participants' effort to achieve goals. The dissertation author had 28 years of information technology experience, which included roles and responsibilities involving team leadership, software development, and business analysis. |
