Research On Service Quality Management Based On .NET Platform

The appearance and high-speed development of Internet is influencing customers' consumption idea and behavior deeply. The commercial environments of enterprises have changed. With the fierce market competition and the enhancement of customer service consciousness, the service has already become the key factor determining enterprises' success and failure. In order to meet customers' complicated, variable and individual demand, enterprises must understand customers further, think more about customers, make the fast, reliable response to customers' demand. So, enterprises need to set up a kind of management mode of service quality to improve the service quality at the core based on Internet. Under the environment of new market, the service quality management based on .NET platform appears at the historic moment. Enterprises can make the most of integrated forces of employees, information and processes, etc. with .NET platform and raise the service quality through the experiencing windows of Web and staff.At first this thesis explains the relevant concepts of service quality management and summarizes the traditional service quality management mode. Then it analyzes the influence what .NET platform based on Internet exerts on service quality management. And then it analyzes what service quality management require for .NET platform according to the properties of the service quality and designs .NET platform in view of the above. Finally it analyzes the questions and measures that may meet when it comes to how to improve the service quality and execute service quality management on .NET platform.