Study On The Balanced Scorecard's Application In The Performance Management Of The Public Sector

Public sector performance evaluation is an effective way to improve public sector efficiency and effectiveness. As one of the basic organizational forms of a modern society, the public sector is playing an increasingly important role in the economic life. So, the scientific performance management of public sector has become an important means to improve efficiency and management level. In recent years, the performance evaluation has been widely used in the national and regional public sector management. Public sector performance evaluation generates form the development basic knowledge in public management, and also, it is improved by the social development of western countries and their public sector reforms. Because Chinese public sector performance evaluation does not own a long history, it is in an exploratory stage. So, there are a lot of the problems that should be urgently resolved at present, also it is necessary to learn the advanced experience from western developed countries. In this way the public sector performance evaluation system research will be better and more innovative.Firstly, this paper makes a research on the performance and the Balanced Scorecard theory. Based on the Balanced Scorecard concept, an analysis of the relationship between the four structural elements of the Balanced Scorecard will be made, and then the advantages of the Balanced Scorecard applications and the situation of its application in enterprises and public sector will also be given. Secondly, the paper explores the definition and significance of public sector performance evaluation, and makes an analysis on characteristics and some existed problems of the public sector performance evaluation system in China and abroad. On this basis, the feasibility of Balanced Scorecard performance evaluation for the public sector will be demonstrated. And a framework for the public sector performance evaluation index system is built. So as some influencing factors of this index system and the content of the public sector Balanced Scorecard is analyzed. Finally, the paper takes the H Federation of the Disabled as an example to introduce the Balanced Scorecard as a performance management tool, and then turns the sector organizations'vision into specific action plans. Through defining the mission of the cases and making the sector's strategic plans, a strategy map can be formed, and then its performance management system will be set up. The effects of its application and the strategic suggestions can be analyzed and summarized. All of these can make a reference for the public sectors to improve their performance and enhance the quality of service.