A Case Study On Employee Attrition Of Company G

As we entering the era of Knowledge Economy, with talent are becoming the key driver of company's development, the competition between companies is more and more interpreted as the competition of human capital. Talent acquisition and retention will be the determining factor of companies'survival and sustainable development in the future. Therefore, most companies put great efforts to attract and retain talents. However, people can't resist the temptation of external world which is full of opportunities, changes even challenges. People today are not sticking to the concept of working in one company for life as their fathers and grad fathers did. They would rather take job-hopping as a good way to build capabilities and realize their personal value. The impact of talent attrition is much more beyond the visible cost loss like hiring, training and compensation to the company. It also has a big impact in a negative way to employee's satisfaction, people's engagement, image of company even the sustainable development of the whole industry. At the same time, the sophisticated environment will blind the executives who may ascribe talent attrition to external opportunities and people's low loyalty to the company but ignore drilling down to dig out the reasons from within.The case study of company G, a business process outsourcing service provider pioneer, elaborates the challenges of talent crisis faced by company G post its ten years glory. Based on the theory study of company communication, people's motivation and company commitment, the root causes of people attrition are identified and further analyzed. It also gives the practical solution proposals including building effective company communication rhythm, implementing motivational compensation structure, retaining & developing key talent as well as building leadership pipeline to address the people issues of company G, rebuild people's engagement and trust to the company and revitalize its image of Employer of Choice. It also provides a reference and case sharing for the companies struggling with similar problems in such a complicated and fast changing environment today.