Performance Improvement Of Logistics Enterprise Base On Quality Management

With the high speed of the world economy, the status of logistics industry is continuously increasing in national economy and social living. The managers have realized that logistics is more important than before in the enterprise development, logistics is the third facet of profit. The quality management is very important to improve the service of logistics enterprise, reduce the cost and upgrade the core competitive power. With the developing of logistics theory and logistics practice, how to judge the operational performance of logistics enterprise objectively are needing a logistics performance evaluation index system and the way to do performance evaluation.This paper studies on the theories of logistics quality management and the logistics performance evaluation, then find the way how to improve the logistics performance by logistics quality management .This paper has six parts:Partâ… IntroductionAnalyze the era background and significance of topic selection, put forward the research frame of the performance evaluation and the way how to improve the performance of logistics enterprise by quality management;Partâ…¡The quality management theoryIntroduce the basic theory of quality management, then compare three patterns of quality management;Partâ…¢Quality management of logistics enterpriseDiscuss the theory of logistics quality management and consider how to use the three patterns in logistics enterprise, and then analyze how to use three patterns in the logistics practice;Partâ…£Performance evaluation of logistics enterpriseFirstly, introduce the theories of performance management; secondly, set up a quality index system of logistics operation; thirdly, judge the performance of logistics operation by Analytical Hierarchy Process and Fuzzy comprehensive evaluation; finally, analyze how to use the normal performance evaluation method in Performance Excellence Model;Partâ…¤Performance improving of logistics enterpriseIntroduce the quality management method and Business Process Reengineering theory; analyze how to use quality management method and Business Process Reengineering theory to improve the performance of logistics enterprise;Partâ…¥ConclusionConclude the whole paper and put forward the further study.