The Research Of Several Issues About The Management Of A Company's Returned Goods

In the current buyer's market environment, enterprises are facing increasingly serious returned goods. Large numbers of returned goods seriously affected the business profits and reputation, and therefore, more and more enterprises recognize the importance of returned goods management. A proper and efficient management system can always bring the economic value, environmental benefits, cost advantages. However, many enterprises still do not know how to develop a highly efficient and feasible program of the returned goods management. The oretical research about this is still lacking. Therefore, the paper begins with a brief overview of the reverse logistics development, types and characteristics so that readers can have a certain understanding about it, as returned goods is the most frequent activity of reverse logistics. Then, introduce some specific information of the returned goods, analyze the causes, types and processing activities of returned goods. Next, analyze the current situation of returned goods in A company, and find there exists high return rate, high cost of returned goods, lower returned goods processing efficiency. At the same time, this paper also focuses on analyzing the influence of the current returned goods process on performance. Finally, give a set of workable and efficient proposals to resolve returned goods management problems in A company, and this part is the core of the paper. The mainly consideration are including the strategic level, the tactical level and the implementation level. Strategic level includes the concept change of the returned goods, applied supply chain management, overall cost reduction of returned goods, disposal of contingencies and optimization of organizational structure. Tactical level includes setting down an effective policy, redesigning the process, helping distributors to manage inventory system and enhancing the quality management. Training staff, advocating related policies, controlling the process, strengthening performance appraisal and improving management information systems are included in the executive level.