The Fussy Comprehensive Evaluation Of The Government Performance Based On BSC

With the variety of management models in global public organizations, as a trend of thought, public choice and new managerialism are beginning to infuse into the field of public management, in which performance evaluation as the practical means is applied widely to evaluate and improve government performance management gradually. While reforming the government administration of China, some related experience in developed countries like America and UK takes our government and academia's attention. So it is highly important to build scientific evaluation system for government performance through utilizing these advanced experiences and combining with our situation.The thesis objectively analyzed our government performance evaluation in order to find the appropriate methods to evaluate government performance, inspire everyone's enthusiasm in the same time, and sustain the idea of serving the public to realize long-term strategy targets.From the beginning of the government performance's creation, the author reviewed the whole process, summarized the achievement and deficiency and gave the comprehensive evaluation by the methods of Delphi, BSC, AHP, fussy comprehensive evaluation and questionnaires, according to sectors' characters. The author made use of it to encourage reforming the government management models drastically at the aspects of target, system, standard and method. The content of this thesis is following:Part one introduced the background of government performance evaluation to reflect the reform's urgency and hardship, summarized and assessed related literature to abstract the advanced theories and methods, supplied the thesis's research frame and means. Part two introduced the concept, means, creation, development, achievement and deficiency of government performance evaluation and abstracted some practical experience of developed countries such as America, UK, and Australia. Part three introduced BSC to government performance evaluation and built the corresponding index system from four dimensions after analyzing its feasibility. Part four recommended AHP and fussy comprehensive evaluation combined with the index system above to accomplish the evaluating process and analyzed evaluating result with the non-dimension and non-polarity. Part five toke the revenue sector as example to prove academic result. Part six reviewed the thesis, pointed out its innovation points and ascertained research orientation in the future.