The Study On Performance Evaluation System Of Intellectual Property Agency

Intellectual property agency is the key service suppliers in the system of intellectual property service. How to uplift the performance of intellectual property agency has been one of the crucial ways to carry out the country intellectual property's strategy and service competency. However, at present our country's intellectual property agency has lots of problems, such as no standard, lack of professional talents, and can't efficiently support the development of intellectual property service. Furthermore, due to focusing on construction of commonality service platform and the regulations of intellectual property, the study on the performance evaluation of intellectual property agency is neglected.In the context of this situation, the paper summarized the current research on the related theory and method of performance evaluation especially on the intellectual property agency. It also discussed the key points of intellectual property service and its impact and internal requests on performance evaluation. After referring to the advanced theories such as stratagem management, customer satisfaction and service chain management, the paper selected 41 items of indexes out of 61 related papers to complete the construction of the system of performance evaluation index. And then, the theory model was revised by demonstration. The paper also benefited from Analytical Hierarchy Process, Delphi, and linear theory splicing to the integrative evaluation method.At last, the paper indicated the necessity of the development of evaluation software for intellectual property performance. And the objective, principle, and function of the development of evaluation software were put forward to uplift the practical value of the system of intellectual property agency's performance evaluation.