SHRM Effectiveness Evaluation Based On BSC: System Construction And Application

Strategic Human Resource Management (SHRM) becomes the main source of core competency, and it is a key factor for success and development of an organization. But how to evaluate the contribution of SHRM or its effectiveness is a puzzle both for Enterprise Managers and Human Resource Managers.When a HR manager do his annual report, he will concentrate on some efficient indicators, such as the time of fill one vacancy, hiring cost and total training investment. Indubitably these traditional measuring indicators are helpful for us to understanding human resource management status. But for a general manager, who is totally responsible for organizational performance, he may pay more attention to the result and output of SHRM than it's input and process. What he concerns is the contribution of SHRM to the organizational performance. All Human Resource Managers can ask themselves two questions, what's the contribution of HRM to the achievement of organizational goal? How to evaluate this contribution?First,This dissertation clear up the research literatures about Human Resource Management Effectiveness Evaluation and the mechanism between SHRM and Organizational performance. With the result that SHRM directly influence the Financial Performance by control related investment, and indirectly affect financial performance via Learning and Growth, Internal Process and Customer. Based on the BSC, the author designed "Based on BSC's SHRM Effectiveness Evaluation Questionnaire ". After the survey, the SPSS13.0 software was used to make reliability analysis, validity analysis and factor analysis on the sample data. Finally SHRM Effectiveness Evaluation System was established, it contains Learning and Growth, Internal Process ,Customer and Finance four dimensions, and 13 indicators, such as Employee Satisfaction, Employee Engagement, Return ratio of HRM investment etc..Finally, this research discussed about indicators measurement and weight, in order to lay a foundation for the application of this indicator system.