Stakeholders' Confiict And Coordinationin CoPS Innovation Based On Case Study

Complex Product Systems (CoPS) technological innovation process involves many different stakeholders, which also makes the CoPS project development and operation more difficult. How to effectively ease and coordinate the conflict among the various stakeholders in the projects is the core of CoPS's success. The conflict among the stakeholders in CoPS projects has a dual nature, the positive side and negative side. Therefore, the positive side should be led and be used, and the negative side should be avoided and reduced. This study summarizes the conflict type in the common CoPS projects, leads beneficially the conflict, so that the technological innovation in CoPS projects can be completed successfully.This study attempted to use the grounded theory method to study two case, the Hang oxygen "50000 grade chemicals within the compressed air separation plant-based research and development" and Zhejiang Railway CDN system. These two cases have typic CoPS characteristics, high cost in R&D, large scale, high technology, a single piece or small batch production, large products, system and infrastructure. In the process of analyzation, according to the major stakeholders' effect in the CoPS innovation process, this article explores the major stakeholders' positions in the innovation process model in general CoPS projects, analyzes the conflicts among them, classifies the conflicts and seeks specific coordination manner of these conflicts.According to the main stakeholders in CoPS innovation process model for the location, and explore the general CoPS projects, major stakeholders exist between the various conflicts, classify them and find the specific modalities of coordination of these conflicts.Based on the study results of the CoPS projects using grounded theory, this article abstracts specific stakeholder and conflict types among them in in various stages of CoPS projects. The conflicts mainly happen when the main stakeholders safeguard their own interests. According to the internal relationships and competition/cooperation between stakeholders and system integrators, the conflict can be divided into four types, total body conflict, competitive conflict, cooperative conflict, competitive-cooperative conflict. This article detailedly analyzes the four kinds of embodiment of the four types of conflict in system integrators operation processes, studies the essence and reason of interest conflict formation and right conflict formation that all conflicts are due to interest conflict. At last, combining the CoPS innovation process model, this article concludes the conflict development process in CoPS technological innovation process, and provides some experience and instructions on enterprises'operation and conflict management.