According To The Hotel Human Resources Management Of Employee Satisfaction

With the rapid development of our economy, and ripe marketing, it is an important question how to get and keep advantage of competition. The human resource management (for short HRM) , which is one of the important parts for enterprise strategy, is the chiefly guarantee to achieve the goals of enterprise, and it plays a critical role in increasing the profit and competitive power of enterprise.Based on the detailed analysis for the China hotels developing history, strategy status in Economy & Society Development and current of industry, the thesis dissertates that HRM is the core of Hotel Management and Employee Satisfaction is the core of HRM. Because profits come from satisfactory customers, and customer satisfaction comes from good productions and service directly and good productions & service come from satisfactory employees.Then draws out some means for XY Hotel to improve the level of Employee Satisfaction. The first one is ameliorating the system of salary and benefits to keep continual prompting, the second one is building a system of communication and suggestion for employee feeling of adscription to the hotel. The last one is enhancing the sense of human resources management for steady employment. At last, according to the experience of hotel and the interrelated theories in human resources management field, the thesis draws out a system of realizing Employee Satisfaction for China hotels as common model—the core value of Employee fist place, a process of human resources investment, three ways of ameliorating a system of salary and, benefits for basal needs, reforming a system of employee performance evaluation for guiding employee career development, building a system of training & development.