Railway Transport Enterprise Quality Management System And Standards Implementation Empirical Analysis

This essay states the development tendency of the quality management and the features of service trades quality management, analyses the process of railway transportation service, transport products and their quality features. It expounds and proves the adaptability how the ISO9000 system standard and its basic quality management ideas are exerted in the railway transportation field. On the basis of the current quality management situation of the railway enterprises, this paper points out the pactical significance of carrying out GB/T19000-ISO9000 system standard on the railway transportation. It explores the quality system design of the railway transportation enterprises from the following aspects: the essential principles the quality requirements the choice of the quality system elements transport service products design and quality function development transport preparations and service process and so on. It cites ZhuZhouBeiZhan of ChangSha Railway Company as an instance and analyses how to draw up quality system documents from the three levels : the railway transportation quality manual the procedure document and the working document. It also elaborates the quality system operation of the railway transportation enterprises and their process control the Cp check of the system the correction and sustained quality improvement. With the analysis of the adaptability the quality system design practical drawing up documents the operation control and check, this paper can guide the railway transportation enterprises to apply the quality management system.