Font Size: a A A

Enhance Research. Lutorius Restaurant Staff Service Capabilities

Posted on:2012-10-20Degree:MasterType:Thesis
Country:ChinaCandidate:H Y YangFull Text:PDF
GTID:2219330338467532Subject:Business Administration
Abstract/Summary:PDF Full Text Request
Swelling food service industry, do dishes, the restaurant not only to ensure quality, service quality is also very important. To make the restaurant sustained development. The ability of service personnel must be improved. Management guru tells us:not valid without the training or training of staff of the enterprise concerned is a spoiler!Lute Si restaurant as just set up, management and service staff in service skills, there are many problems, large differences in the ability of service personnel, it is necessary for effective employee training. In this paper, the restaurant staff for improved service capacity issues are analyzed.Firstly, the restaurant staff described the importance of capacity increase, followed by well-designed evaluation form and evaluation of the restaurant staff. Finally, examination scores to know the status of the restaurant staff to analyze the frequency of staff training and staff appraisal of the relationship between content, according to the situation of its own staff training needs analysis, training key to find key points in the analysis of training, we used the Delphi method Lute Si restaurant staff investigation and analysis. The questionnaire was designed according to the questionnaire, adopt rational and efficient training program. Finally, according to the specific circumstances of Lute Si restaurants, the practice of training content. In staff training as planned after the completion of the training effect of a fair assessment. Before and after training using the method of contrast examination to assess. Based on the assessment results, we found a reasonable effective training by improving employee service capabilities, thereby enhancing the level of restaurant service.
Keywords/Search Tags:Service capabilities, Training needs, The key point of the training
PDF Full Text Request
Related items