Study Of ITSM For The SINOPEC Guangzhou Branch

At present, China has not yet completed the task of industrialization, but the challenges facing information technology. The use of information technology and industrialization of the internal logic, so that they achieve mutual development, information technology in China to accelerate the process of realization of China's economic restructuring and industrial structure optimization and upgrading of a shortcut. Among them, information on how to promote industrialization, economic development strategy is the relationship between the major theoretical and practical issues.China Sinopec Guangzhou Petrochemical Company is a subsidiary of state-owned heavy industry, large enterprises, nearly four decades of development, after a planned economy and market economy experience, while continuing to deepen industrialization, ushered in the information technology challenges:business explosive growth of internal demand for information technology, information systems, "stable covered" directly affect the normal running operation and maximize efficiency. IT services face unprecedented challenges that require the use of limited resources to ensure stable operation of all critical information; China Petrochemical in the United States, bound by the rigid-SOX, IT service management as an important part of corporate governance, the need to enhance the management, re-making process; Information Center as the internal information services department, its role by the product provider, who submitted the program into a service provider, faced with a new conceptual change. These problems and challenges, Guangzhou Petrochemical and other companies must address the major issues, but also the core of this study.In this paper, analysis method based on the Guangzhou Petrochemical's IT services are analyzed, the challenges facing their IT services were predictive analysis to IT service targets should be achieved a position of long-term goals were discussed. And on this basis, the proposed service planning and specific implementation measures.This paper outlines the main business in Guangzhou petrochemical, information technology status, development of information technology strategic planning, organizational structure, information department, information department of human resources status, etc., through the process of IT service projects, the use of questionnaires, visits to sit on, access to historical data and other methods, the Guangzhou Petrochemical's IT services challenges for analysis, identify problems, explore the causes. Then, apply the theoretical knowledge, combined with the actual production and operation of Guangzhou Petrochemical, made for the specific implementation of IT service management program. Finally, the summary of results after the implementation of this program, especially in economic efficiency made specific assessment.In this paper, the theoretical system based on ITSM, IT strategy around the Guangzhou Petrochemical Development Goals, the status quo for its IT service management, planning ideas put forward, in principle, the overall program, especially the four core IT service management process modeling, process customization, job setting, process improvement, and so do the more detailed planning. And constraints of IT service management of their information sector architecture design and planning, to other companies with a certain reference value.